CGY4 - Network Degradation

Incident Report for ThinkOn

Resolved

This incident has been resolved
Posted Apr 01, 2026 - 13:30 EDT

Monitoring

Performance has improved across affected services, including Zerto, VCC, VBO, and overall system operations. Customer reports and system metrics indicate services are stabilizing.

ThinkOn engineers will continue to monitor closely to ensure stability is maintained. Updates will be provided if required.
Posted Mar 30, 2026 - 11:00 EDT

Update

We are still experiencing slowness with Zerto, VCC, VBO and we are still investigating.
Engineering teams are actively investigating and working to mitigate the issue.
Posted Mar 25, 2026 - 14:34 EDT

Identified

We are currently experiencing a network issue impacting Zerto replication, Veeam backup operations, and overall system performance. Engineering teams are actively investigating and working to mitigate the issue.
Posted Mar 24, 2026 - 11:19 EDT
This incident affected: CGY4 (CGY4 Virtual Compute, CGY4 Zerto Virtual Replication, CGY4 Veeam M365).