All Systems Operational

Uptime over the past 90 days. View historical uptime.
Compass Operational
90 days ago
100.0 % uptime
Today
Customer Support Systems Operational
90 days ago
100.0 % uptime
Today
Toll-Free Number Operational
90 days ago
100.0 % uptime
Today
Ticket System Operational
90 days ago
100.0 % uptime
Today
GUBOV Operational
90 days ago
99.39 % uptime
Today
GUBOV Internet Connectivity Operational
90 days ago
99.39 % uptime
Today
GUBOV Object Storage Operational
90 days ago
99.39 % uptime
Today
GUBOV Virtual Compute Operational
90 days ago
99.39 % uptime
Today
GUBOV Veeam Cloud Connect Operational
90 days ago
99.39 % uptime
Today
GUBOV Veeam for O365 Operational
90 days ago
99.39 % uptime
Today
GUBOV Virtual Compute Backups Operational
90 days ago
99.39 % uptime
Today
GUBOV Commvault Endpoint Backup Operational
90 days ago
99.39 % uptime
Today
GUBOV Zerto Virtual Replication Operational
90 days ago
99.39 % uptime
Today
GUBOV Veeam M365 Operational
90 days ago
99.39 % uptime
Today
REVOV Operational
90 days ago
100.0 % uptime
Today
REVOV Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
REVOV Virtual Compute Operational
90 days ago
100.0 % uptime
Today
REVOV Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
REVOV Object Storage Operational
90 days ago
100.0 % uptime
Today
REVOV Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
NUBAV Operational
90 days ago
99.99 % uptime
Today
NUBAV Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
NUBAV Object Storage Operational
90 days ago
100.0 % uptime
Today
NUBAV Virtual Compute Operational
90 days ago
99.99 % uptime
Today
NUBAV Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
NUBAV Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
WOMBT/BOYERS Operational
90 days ago
100.0 % uptime
Today
WOMBT Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
WOMBT Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Qstar/SOS Operational
90 days ago
100.0 % uptime
Today
S3 - Object Storage Operational
90 days ago
100.0 % uptime
Today
WOMBT/BOYERS Virtual Compute Operational
90 days ago
100.0 % uptime
Today
WOMBT/BOYERS Veeam M365 Operational
90 days ago
100.0 % uptime
Today
KLP1 Operational
90 days ago
100.0 % uptime
Today
KLP1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
KLP1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
CGY3 Operational
90 days ago
100.0 % uptime
Today
CGY3 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
CGY3 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
CGY3 Object Storage Operational
90 days ago
100.0 % uptime
Today
CGY3 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
CGY3 Zerto Replication Operational
90 days ago
100.0 % uptime
Today
CGY3 Veeam M365 Operational
90 days ago
100.0 % uptime
Today
CGY4 Operational
90 days ago
100.0 % uptime
Today
CGY4 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
CGY4 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
CGY4 Veeam M365 Operational
90 days ago
100.0 % uptime
Today
CGY5 Operational
90 days ago
100.0 % uptime
Today
CGY5 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
MTL1 Operational
90 days ago
100.0 % uptime
Today
MTL1 Internet Activity Operational
90 days ago
100.0 % uptime
Today
MTL1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
MTL1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
MTL1 Zerto Operational
90 days ago
100.0 % uptime
Today
MTL2 Operational
90 days ago
99.94 % uptime
Today
MTL2 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
MTL2 Object Storage Operational
90 days ago
100.0 % uptime
Today
MTL2 Virtual Compute Operational
90 days ago
99.86 % uptime
Today
MTL2 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
MTL2 Virtual Compute Backups Operational
90 days ago
99.86 % uptime
Today
TOR8 Operational
90 days ago
100.0 % uptime
Today
TOR8 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
TOR8 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
TOR8 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
TOR8 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
TOR7 Operational
90 days ago
100.0 % uptime
Today
TOR7 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
TOR7 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
TOR7 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
TOR7 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
TOR10 Operational
90 days ago
99.98 % uptime
Today
TOR10 Internet Connectivity Operational
90 days ago
99.97 % uptime
Today
TOR10 Virtual Compute Operational
90 days ago
99.97 % uptime
Today
TOR10 Veeam M365 Operational
90 days ago
100.0 % uptime
Today
NAS1 Operational
90 days ago
100.0 % uptime
Today
NAS1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
NAS1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
NAS1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
NAS1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
FRP1 Operational
90 days ago
100.0 % uptime
Today
FRP1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
FRP1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
FRP1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
FRP1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
CMH1 Operational
90 days ago
99.99 % uptime
Today
CMH1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
CMH1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
CMH1 Object Storage Operational
90 days ago
100.0 % uptime
Today
CMH1 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
CMH1 Veeam M365 Operational
90 days ago
99.97 % uptime
Today
MAS1 Operational
90 days ago
100.0 % uptime
Today
MAS1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
MAS1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
MAS1 Qstar/SOS Operational
90 days ago
100.0 % uptime
Today
MAS1 S3 - Object Storage Operational
90 days ago
100.0 % uptime
Today
MAS1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
LDN1 Operational
90 days ago
100.0 % uptime
Today
LDN1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
LDN1 Object Storage Operational
90 days ago
100.0 % uptime
Today
LDN1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
LDN1 Veeam for O365 Operational
90 days ago
100.0 % uptime
Today
LDN1 Veeam M365 Operational
90 days ago
100.0 % uptime
Today
ATL1 Operational
90 days ago
100.0 % uptime
Today
ATL1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
ATL1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
ATL1 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
PHX1 Operational
90 days ago
100.0 % uptime
Today
PHX1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
PHX1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
PHX1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
PHX1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
PHX1 Commvault Endpoint Backups Operational
90 days ago
100.0 % uptime
Today
PHX1 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
PHX1 Versity/SOSv2 Operational
90 days ago
100.0 % uptime
Today
PHX1 Hitachi Services Manager Operational
90 days ago
100.0 % uptime
Today
PHX2 Operational
90 days ago
100.0 % uptime
Today
PHX2 Object Storage Operational
90 days ago
100.0 % uptime
Today
PHX2 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
PHX2 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
PHX2 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
PHX2 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
PHX2 Versity/SOSv2 Operational
90 days ago
100.0 % uptime
Today
PHX2 Commvault Endpoint Backups Operational
90 days ago
100.0 % uptime
Today
PHX2 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
PHX3 Operational
90 days ago
100.0 % uptime
Today
PHX3 Object Storage Operational
90 days ago
100.0 % uptime
Today
MID1 Operational
90 days ago
100.0 % uptime
Today
MID1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
MID1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
MID1 Zerto Operational
90 days ago
100.0 % uptime
Today
DFW1 Operational
90 days ago
100.0 % uptime
Today
DFW1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
DFW1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
DFW1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
DFW1 Zerto Operational
90 days ago
100.0 % uptime
Today
ATOS Operational
90 days ago
100.0 % uptime
Today
ATOS Commvault DRaaS Operational
90 days ago
100.0 % uptime
Today
PER1 Operational
90 days ago
100.0 % uptime
Today
PER1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
PER1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
PER1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
PER1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
PER1 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
MEL3 Operational
90 days ago
100.0 % uptime
Today
MEL3 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
MEL3 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
MEL3 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
MEL3 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
MEL3 Zerto Virtual Replication Operational
90 days ago
100.0 % uptime
Today
MEL3 Object Storage Operational
90 days ago
100.0 % uptime
Today
MEL3 Veeam M365 Operational
90 days ago
100.0 % uptime
Today
HAZ1 Operational
90 days ago
100.0 % uptime
Today
HAZ1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
HAZ1 Object Storage Operational
90 days ago
100.0 % uptime
Today
HAZ1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
HAZ1 Veeam Cloud connect Operational
90 days ago
100.0 % uptime
Today
HAZ1 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
CMB1 Operational
90 days ago
100.0 % uptime
Today
CMB1 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
CMB1 Virtual Compute Operational
90 days ago
100.0 % uptime
Today
CMB1 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
CMB1 Zerto Operational
90 days ago
100.0 % uptime
Today
CMB1 Object Storage Operational
90 days ago
100.0 % uptime
Today
CMB3 Operational
90 days ago
100.0 % uptime
Today
CMB3 Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
CMB3 Object Storage Operational
90 days ago
100.0 % uptime
Today
CMB3 Veeam SOS Operational
90 days ago
100.0 % uptime
Today
OTT2 Operational
90 days ago
99.99 % uptime
Today
OTT2 Object Storage Operational
90 days ago
100.0 % uptime
Today
OTT2 Virtual Compute Operational
90 days ago
99.97 % uptime
Today
OTT2 Virtual Compute Backups Operational
90 days ago
100.0 % uptime
Today
OTT2 Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
OTT2 Zerto Operational
90 days ago
100.0 % uptime
Today
OTT2 Veeam VBO Operational
90 days ago
100.0 % uptime
Today
OTT1 Operational
90 days ago
100.0 % uptime
Today
OTT1 Rubrik Operational
90 days ago
100.0 % uptime
Today
OTT3 Operational
90 days ago
100.0 % uptime
Today
OTT3 Object Storage Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Power infrastructure - Melbourne Apr 27, 2026 14:00 - Apr 28, 2026 06:00 EDT

During the maintenance window, one of the redundant power feeds (A or B) supplying equipment will be temporarily de-energised (not simultaneously). There is no anticipated service outage expected during this maintenance window. As with any power-related maintenance, there is an inherent risk of unforeseen issues; however, no impact is expected. ThinkOn engineers will closely monitor all activities throughout the maintenance window to ensure the work is completed successfully and to minimize any potential service disruption.
Posted on Apr 01, 2026 - 14:12 EDT
Apr 18, 2026

No incidents reported today.

Apr 17, 2026
Service Disruption – GUBOV Data Centre
Resolved - Dear Customers,

All services at the GUBOV data centre have been restored, and there are currently no known outstanding customer issues.

While services are stable, our teams will continue to perform follow-up work, including the replacement of certain hardware components, as part of the full remediation process. This work is not expected to impact customer services.

We will continue to closely monitor the environment throughout the weekend to ensure ongoing stability and proactively address any potential issues.

If you experience any service disruptions or have concerns, please contact ThinkOn Support for assistance.

Next Update
This incident will be considered resolved, and no further updates are planned unless new issues arise.

We appreciate your patience and support throughout this incident.
Apr 17, 17:37 EDT
Update - Dear Customers,

Most outstanding issues related to the GUBOV data centre incident have now been resolved. Our teams remain actively engaged and will continue to closely monitor the network to ensure ongoing stability. Monitoring systems are fully functional and operational.

We kindly ask that customers continue to report any issues they may encounter so our teams can investigate and assist promptly.

Next Update
We will provide further updates as needed.

We appreciate your continued patience and support.
Apr 17, 11:10 EDT
Update - Dear Customers,

We continue to actively monitor the environment at the GUBOV data centre to ensure ongoing stability and confirm that all services remain fully operational. At this time, there are no new issues identified; however, our teams remain engaged and vigilant in observing the environment.

We kindly ask that customers continue to validate their services and confirm that everything is functioning as expected. If you encounter any issues, please contact ThinkOn Support so our teams can assist promptly.

Service Desk operations may still experience minor delays as we complete final monitoring and validation activities.

Next Update
We will provide further updates as needed.

We appreciate your continued patience and support.
Apr 16, 18:46 EDT
Update - Dear Customers,

We are continuing to monitor the environment at the GUBOV data centre to ensure ongoing stability and to identify any residual issues. We kindly ask that customers continue to verify their services and confirm that everything is operating as expected. If you encounter any issues, please contact ThinkOn Support so our teams can assist promptly. Service Desk operations may still experience minor delays as we complete final monitoring and validation.

Next Update
We will provide further updates as needed.

We appreciate your continued patience and support.
Apr 16, 08:54 EDT
Update - Dear Customers,

Services have been restored, and we are currently monitoring the environment to ensure ongoing network stability at the GUBOV data centre. We kindly ask that customers continue their validation efforts and confirm that services are operating as expected. If you encounter any issues, please contact ThinkOn Support so our teams can assist promptly. Service Desk operations may still experience minor delays as we complete final monitoring and validation.

Next Update
We will provide further updates as needed.

We appreciate your continued patience and support.
Apr 16, 07:52 EDT
Update - We are continuing to monitor for any further issues.
Apr 16, 07:45 EDT
Monitoring - Dear Customers,

Site connectivity has been restored, and we are continuing to validate all services at the GUBOV data centre. At this time, we ask that you please attempt to connect to your environments and confirm that your services are functioning as expected. If you encounter any issues, please contact ThinkOn Support so our teams can assist promptly. Service Desk operations may still experience minor delays as we complete final validations.

Next Update
We will provide further updates as needed.

We appreciate your continued patience and support.
Apr 16, 07:30 EDT
Update - Dear Customers,

We are currently completing core system validation as site connectivity is being restored at the GUBOV data centre. Our teams are working to confirm that all services are functioning as expected. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 16, 06:59 EDT
Update - Dear Customers,

As we continue to stabilize the environment at the GUBOV data centre, you may experience brief, intermittent periods of connectivity while we complete the restoration of site services. Our teams are actively monitoring and working to ensure a full and stable recovery. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 16, 06:41 EDT
Update - Dear Customers,

We are currently validating the recent changes and completing the reconnection of all systems at the GUBOV data centre to confirm full restoration of connectivity. Our teams are actively monitoring the environment to ensure services are stable as they come back online. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 16, 06:14 EDT
Update - Dear Customers,

We are currently in the final stages of configuring the replacement equipment at the GUBOV data centre. If no issues are encountered, we expect to restore site connectivity shortly and begin verification testing. Our teams remain actively engaged to ensure a stable restoration of services. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 16, 02:35 EDT
Update - Dear Customers,

We continue to work on restoring services at the GUBOV data centre. As part of the recovery effort, our teams are proceeding with the installation and configuration of replacement network equipment.

The following activities are currently underway:

Installation and racking of replacement switches
Firmware updates on the new devices
Application of site-specific configurations
Migration of existing cabling from the affected devices to the new equipment
Testing of connections and dependent systems
Ongoing monitoring and validation to ensure services are fully restored

This process will take some time to complete, and our technicians and engineers remain fully engaged to ensure a safe and stable recovery.

Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 16, 01:27 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. At this time, we are proceeding with the next remediation step, which involves replacing the affected hardware. A technician is expected to be on-site with replacement equipment within the next 20 minutes. Once on-site, our team will begin racking, cabling, installing, and configuring the devices, followed by validation checks. This process will take some time to complete. We understand the significant impact this incident is having on your production environments and your customers, and we want to assure you that our teams are working with urgency to restore services as quickly as possible. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 16, 00:48 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. At this time, replacement hardware is being brought on-site. Our teams will be working to install, configure, and perform validation checks as part of the recovery effort. This process will take some time to complete, and our technicians and engineers remain fully engaged in restoring services as quickly and safely as possible. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 23:56 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. Our teams are actively performing detailed manual checks and verifying configurations across both primary and secondary network paths to further isolate the issue. At this time, there are no significant changes to report; however, our technicians and engineers remain fully engaged and continue their investigation. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 23:09 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. Our teams are actively performing both physical (on-site) and logical inspections, reviewing each device to further isolate the issue and determine the appropriate remediation steps. At this time, there are no significant changes to report; however, our technicians and engineers remain fully engaged and continue their detailed investigation. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 22:35 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. Our teams are actively performing both physical (on-site) and logical inspections to further isolate the issue and determine the appropriate remediation steps. At this time, there are no significant changes to report; however, our technicians and engineers remain fully engaged and are continuing their investigation. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 21:56 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. The corrective actions performed thus far have not yet resolved the issue, and our teams are continuing to investigate and implement additional remediation steps. Our technicians and engineers remain fully engaged and are working to restore services as quickly as possible. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 21:22 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. Our teams have identified the issue and are currently performing corrective actions, including controlled reboots of affected equipment, to restore services. Our technicians and engineers remain actively engaged in resolving the issue as quickly as possible. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 20:56 EDT
Identified - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. We have identified the underlying issue and are currently working to validate and implement corrective actions. Our teams are actively engaged in restoring services as quickly as possible. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 20:23 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. At this time, we believe the root cause has been identified and are currently working to confirm our findings. Our on-site technicians and networking engineers remain actively engaged in validating the issue and determining the appropriate remediation steps.

Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 20:12 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. Our on-site technicians are actively assessing the physical hardware, while our networking engineers are working in tandem to troubleshoot any potential hardware or network-related issues.

Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 19:44 EDT
Update - Dear Customers,

We continue to investigate the widespread outage at the GUBOV data centre. Our technicians are currently on-site and actively investigating the underlying physical hardware. Service Desk operations may still experience delays, and response times for new and existing tickets may be impacted during this time.

Next Update
We will provide further updates as more information becomes available.

We appreciate your continued patience and understanding.
Apr 15, 19:24 EDT
Investigating - Dear Customers,

We are currently experiencing a widespread outage at the GUBOV data centre, which is also impacting our Service Desk operations.
As a result, response times for both new and existing tickets may be delayed while our teams work to manage and resolve the situation.

Next Update
We are actively investigating the issue and will provide further updates as more information becomes available.

We appreciate your patience and understanding.
Apr 15, 18:42 EDT
Apr 16, 2026
Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Scheduled Maintenance Notification – Compass Portal (April 7, 2026)
Completed - The scheduled maintenance has been completed.
Apr 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 EDT
Scheduled - During the maintenance window, customers may experience a brief outage when accessing the Compass portal.
Apr 1, 13:33 EDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026
TOR10 - Network Interruption
Resolved - This incident has been resolved.
Apr 4, 13:42 EDT
Investigating - We are currently experiencing an issue affecting access to our Critical Compute environment, which may impact connectivity to vCloud services. At this time, there is no indication that customer workloads are impacted.
Our team is actively investigating and working to restore full functionality as quickly as possible. We understand the importance of these services and appreciate your patience while we resolve the issue.

Further updates will be provided as more information becomes available. If you have any urgent concerns, please reach out to our support team.
Apr 4, 11:47 EDT
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