Service Under Maintenance

About This Site

Welcome to the ThinkOn Service Status page.

This page provides the current operational status of ThinkOn services, scheduled maintenance activities, and incident communications. If a service disruption occurs, updates will be published here as our teams investigate, mitigate, and resolve the issue. We are committed to providing timely, transparent communication throughout the lifecycle of an incident.

Uptime over the past 90 days. View historical uptime.
Compass Operational
Customer Support Systems Operational
Toll-Free Number Operational
Ticket System Operational
GUBOV Operational
GUBOV Internet Connectivity Operational
GUBOV Virtual Compute Operational
GUBOV Veeam Cloud Connect Operational
GUBOV Veeam for O365 Operational
GUBOV Virtual Compute Backups Operational
GUBOV Commvault Endpoint Backup Operational
GUBOV Zerto Virtual Replication Operational
GUBOV Veeam M365 Operational
REVOV Operational
REVOV Internet Connectivity Operational
REVOV Virtual Compute Operational
REVOV Zerto Virtual Replication Operational
NUBAV Operational
NUBAV Internet Connectivity Operational
NUBAV Virtual Compute Operational
NUBAV Zerto Virtual Replication Operational
WOMBT/BOYERS Operational
WOMBT Internet Connectivity Operational
WOMBT Veeam Cloud Connect Operational
Qstar/SOS Operational
S3 - Object Storage Operational
WOMBT/BOYERS Virtual Compute Operational
WOMBT/BOYERS Veeam M365 Operational
KLP1 Operational
KLP1 Internet Connectivity Operational
KLP1 Virtual Compute Operational
KLP1 Virtual Compute Backups Operational
CGY3 Operational
CGY3 Internet Connectivity Operational
CGY3 Virtual Compute Operational
CGY3 Object Storage Operational
CGY3 Veeam Cloud Connect Operational
CGY3 Zerto Replication Operational
CGY3 Veeam M365 Operational
CGY4 Operational
CGY4 Virtual Compute Operational
CGY4 Zerto Virtual Replication Operational
CGY4 Veeam M365 Operational
CGY4 Virtual Compute Backups Operational
CGY4 Veeam Cloud Connect Operational
CGY4 Veeam For O365 Operational
CGY5 Operational
CGY5 Virtual Compute Operational
MTL1 Under Maintenance
MTL1 Internet Activity Operational
MTL1 Virtual Compute Operational
MTL1 Virtual Compute Backups Operational
MTL1 Zerto Operational
MTL1 Veeam Cloud Connect Under Maintenance
MTL2 Operational
MTL2 Internet Connectivity Operational
MTL2 Object Storage Operational
MTL2 Virtual Compute Operational
MTL2 Veeam Cloud Connect Operational
MTL2 Virtual Compute Backups Operational
TOR8 Operational
TOR8 Internet Connectivity Operational
TOR8 Virtual Compute Operational
TOR8 Virtual Compute Backups Operational
TOR8 Zerto Virtual Replication Operational
TOR7 Operational
TOR7 Internet Connectivity Operational
TOR7 Virtual Compute Operational
TOR7 Virtual Compute Backups Operational
TOR7 Zerto Virtual Replication Operational
TOR10 Operational
TOR10 Internet Connectivity Operational
TOR10 Virtual Compute Operational
TOR10 Veeam M365 Operational
NAS1 Operational
NAS1 Internet Connectivity Operational
NAS1 Virtual Compute Operational
NAS1 Veeam Cloud Connect Operational
NAS1 Virtual Compute Backups Operational
FRP1 Operational
FRP1 Internet Connectivity Operational
FRP1 Virtual Compute Operational
FRP1 Veeam Cloud Connect Operational
FRP1 Virtual Compute Backups Operational
CMH1 Operational
CMH1 Internet Connectivity Operational
CMH1 Virtual Compute Operational
CMH1 Object Storage Operational
CMH1 Zerto Virtual Replication Operational
CMH1 Veeam M365 Operational
CMH1 Veeam Cloud Connect Operational
CMH1 Virtual Compute Backups Operational
MAS1 Operational
MAS1 Internet Connectivity Operational
MAS1 Veeam Cloud Connect Operational
MAS1 Qstar/SOS Operational
MAS1 Virtual Compute Operational
LDN1 Operational
LDN1 Virtual Compute Operational
LDN1 Object Storage Operational
LDN1 Veeam Cloud Connect Operational
LDN1 Veeam M365 Operational
ATL1 Operational
ATL1 Internet Connectivity Operational
ATL1 Virtual Compute Operational
ATL1 Zerto Virtual Replication Operational
ATL1 Virtual Compute Backups Operational
ATL1 Veeam Cloud Connect Operational
PHX1 Operational
PHX1 Internet Connectivity Operational
PHX1 Virtual Compute Operational
PHX1 Veeam Cloud Connect Operational
PHX1 Virtual Compute Backups Operational
PHX1 Commvault Endpoint Backups Operational
PHX1 Zerto Virtual Replication Operational
PHX1 Versity/SOSv2 Operational
PHX1 Hitachi Services Manager Operational
PHX2 Operational
PHX2 Virtual Compute Operational
PHX2 Veeam Cloud Connect Operational
PHX2 Virtual Compute Backups Operational
PHX2 Zerto Virtual Replication Operational
PHX2 Versity/SOSv2 Operational
PHX2 Commvault Endpoint Backups Operational
PHX2 Internet Connectivity Operational
PHX3 Operational
PHX3 Object Storage Operational
MID1 Operational
MID1 Virtual Compute Operational
MID1 Virtual Compute Backups Operational
MID1 Zerto Operational
DFW1 Operational
DFW1 Internet Connectivity Operational
DFW1 Virtual Compute Operational
DFW1 Virtual Compute Backups Operational
DFW1 Zerto Operational
ATOS Operational
ATOS Commvault DRaaS Operational
PER1 Operational
PER1 Internet Connectivity Operational
PER1 Virtual Compute Operational
PER1 Virtual Compute Backups Operational
PER1 Veeam Cloud Connect Operational
PER1 Zerto Virtual Replication Operational
MEL3 Operational
MEL3 Internet Connectivity Operational
MEL3 Virtual Compute Operational
MEL3 Virtual Compute Backups Operational
MEL3 Veeam Cloud Connect Operational
MEL3 Zerto Virtual Replication Operational
MEL3 Object Storage Operational
MEL3 Veeam M365 Operational
HAZ1 Operational
HAZ1 Internet Connectivity Operational
HAZ1 Virtual Compute Operational
HAZ1 Veeam Cloud connect Operational
HAZ1 Virtual Compute Backups Operational
CMB1 Operational
CMB1 Internet Connectivity Operational
CMB1 Virtual Compute Operational
CMB1 Veeam Cloud Connect Operational
CMB1 Zerto Operational
CMB1 Object Storage Operational
CMB3 Operational
CMB3 Internet Connectivity Operational
CMB3 Object Storage Operational
CMB3 Veeam SOS Operational
OTT2 Operational
OTT2 Object Storage Operational
OTT2 Virtual Compute Operational
OTT2 Virtual Compute Backups Operational
OTT2 Veeam Cloud Connect Operational
OTT2 Zerto Operational
OTT2 Veeam VBO Operational
OTT1 Operational
OTT1 Rubrik Operational
OTT3 Operational
OTT3 Object Storage Operational
OTT4 Operational
OTT4 Private Cloud Operational
OTT4 Critical Compute Operational
OTT4 Zerto Operational
OTT4 VBK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 9, 2026

No incidents reported today.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

GUBOV – Veeam Cloud Connect (VCC) Service Disruption
Resolved - This incident has been resolved.
Oct 30, 09:15 EDT
Monitoring - We will continue monitoring the environment and reviewing backup job results.

Veeam Support will keep the support case on hold for 24 hours while we monitor the environment and determine whether additional troubleshooting is required.
Oct 27, 20:00 EDT
Update - Investigations are ongoing, Veeam has been engaged and our engineers are working with them to resolve the issue.
Oct 27, 19:28 EDT
Investigating - We are currently experiencing a service disruption affecting Veeam Cloud Connect (VCC) in the GUBOV environment.

Customers may experience connectivity issues impacting backup copy, replication, and restore operations that rely on VCC.

Our Engineering team is actively investigating the issue and working to restore service as quickly as possible.

We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Oct 27, 14:06 EDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

NUBAV vCloud Environment – Service Degradation
Resolved - This incident has been resolved. vCloud has been restored to full functionality. The team is monitoring the environment closely.
Oct 28, 13:21 EDT
Investigating - We are currently investigating a service degradation affecting the NUBAV vCloud environment.

Customers can continue to access vCloud; however, certain management functions, including virtual machine modifications, may be unavailable.

Our Engineering team is actively working to restore full functionality. We will provide further updates as information becomes available.
Oct 28, 10:00 EDT

Oct 27, 2026

Service Disruption – CMB1 Data Centre
Resolved - CMB1 VDC Environment – Service Restored

The emergency maintenance within the CMB1 environment has been successfully completed, and all affected services have been restored to normal operation.

Our Engineering teams have completed validation activities and confirmed that services are operating as expected. No further customer impact is anticipated.

We will continue monitoring the environment to ensure ongoing stability and performance.

Thank you for your patience and understanding throughout this incident.
Oct 27, 08:00 EDT
Update - CMB1 VDC Environment – Emergency Maintenance Update

Our Engineering teams are actively performing emergency maintenance to address an underlying infrastructure issue affecting the CMB1 environment.

While no service interruptions are currently anticipated, customers may experience brief or intermittent impacts during the maintenance activity.

Our teams are taking precautions to minimize potential disruptions and are closely monitoring the environment to ensure service stability.

We will provide further updates as maintenance progresses and confirm once the work has been completed.

Thank you for your continued patience and understanding.
Oct 26, 20:05 EDT
Monitoring - CMB1 VDC Environment – Service Update

The underlying issue affecting the CMB1 VDC environment has been identified, and our Engineering teams are implementing a resolution.

At this time, we do not anticipate further service impacts while remediation is underway. Our teams continue to closely monitor the environment to ensure service stability.

We will provide additional updates as remediation progresses and confirm once the issue has been fully resolved.

Thank you for your continued patience and understanding.
Oct 26, 19:51 EDT
Investigating - We are currently investigating multiple issues affecting the CMB1 Data Centre, including intermittent I/O performance degradation and Virtual Cloud Director networking functionality.

Customers may experience degraded workload performance or difficulties creating, starting, or modifying virtual machines and networks.

Our Engineering team is actively investigating these issues and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.
Oct 26, 13:01 EDT

Oct 26, 2026

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