The affected storage environment remains accessible and stable. Our engineering team continues to monitor the environment and perform health checks to ensure ongoing stability.
Customers experiencing any issues are encouraged to contact our Service Desk at requests@thinkon.com or 1-877-787-0306.
We will provide further updates as necessary.
Posted Oct 16, 2026 - 06:58 EDT
Update
The affected storage environment remains accessible and stable. Our engineering team continues to monitor the environment and perform health checks to ensure ongoing stability.
Customers experiencing any issues are encouraged to contact our Service Desk at requests@thinkon.com or 1-877-787-0306.
We will provide further updates as necessary.
Posted Oct 16, 2026 - 06:54 EDT
Monitoring
The impacted storage array and the associated infra has been restored to stability. Our team is performing health checks and monitoring. Customers can reach out to our service desk team for any issues being observed
Posted Oct 15, 2026 - 23:40 EDT
Update
We have identified an issue in one of our storage arrays and are working with our vendor to fix it. There is currently no ETA for completion. Updates will be provided on any significant progress.
Posted Oct 15, 2026 - 20:10 EDT
Identified
Our engineering teams have identified an issue affecting the underlying storage infrastructure, impacting service availability for workloads in the affected environment.
We are working with our storage provider under a priority escalation to restore services as quickly as possible. Network and compute infrastructure checks have been completed, and recovery efforts remain focused on storage.
Impact: Service availability may be affected for workloads in the impacted environment.
Next Update: As significant progress or recovery milestones are reached.
Customer Action: No action required at this time.
Posted Oct 15, 2026 - 16:26 EDT
Investigating
Our ThinkOn engineers are currently investigating the issue.
Posted Oct 15, 2026 - 14:41 EDT
This incident affected: TOR10 (TOR10 Virtual Compute).