CGY4 - Network Interruption

Incident Report for ThinkOn

Resolved

The network issue that was impacting services in CGY4 has now been fully resolved.
Posted Feb 05, 2026 - 09:55 EST

Identified

Please be advised that we are currently troubleshooting a network situation:

We are currently investigating a network issue at CGY4. While we troubleshoot and address the root cause, the connection to a few services may become intermittently, such as the vCloud portal and Zerto replications.
We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the problem. Further updates will be provided as they become available.
Posted Feb 05, 2026 - 08:38 EST
This incident affected: CGY4 (CGY4 Virtual Compute, CGY4 Zerto Virtual Replication).